Grocer on a Mission posted: " Retailers give customer satisfaction that gives them relief and builds trust if something does not go right. The alternative is the satisfied customer, where the customer does not have to think about satisfaction and guarantees. but if the customer i"
Retailers give customer satisfaction that gives them relief and builds trust if something does not go right.
The alternative is the satisfied customer, where the customer does not have to think about satisfaction and guarantees. but if the customer is happy when they don't ask for satisfaction but is built into the shopping experience is best to keep the customer happy to be satisfied than to offer satisfaction.
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